Q: Are your products only recommended for people in Colorado who have dry, damaged skin? The Lunaria skincare line was developed and tested in the high-altitude Colorado Rocky Mountain region where people are exposed to harsh climactic conditions, including intense wind and sun. This was done to ensure formula efficacy, so our products provide excellent results for those living at 10,000 feet, sea level, and every place in between. The line features high-performance, results-driven options for all skin types with an emphasis on revitalizing and anti-inflammatory ingredients.
Q: Does the color or consistency of your products vary? Our products are made with natural (organic or wildharvested) ingredients. Just as no two tomatoes from the vine are the same, our natural ingredients may differ from batch to batch, resulting in slight variations in the color, consistency, texture, or scent of our products, although efficacy remains the same.
Q: What is the shelf life of your natural products? The shelf life of our oil blends and Bright Vitamin C Serum is one year and and for all other products is two years for maximum efficacy when stored as recommended in a cool, dry, dark place. All bottles are marked with batch does to track and guarantee freshness.
Q: Are your products Vegan? Products are marked as "Vegan" on the website and packaging. Although Butta' Shea Cream and Peptides Lip Treat contain humanely harvested Beeswax, they are not "Vegan" by the strictest standards.
Q: Are the products Gluten-free? Products are marked as "Gluten-Free" or "Contains Gluten" on our website and packaging. Celiac specialists state that Gluten is only problematic when ingested, but for the safety of those with Gluten-based allergies or sensitivities, full ingredient information is provided.
Q: If I suffer from nut allergies which products should I avoid? There are different types of nut allergies. For example, peanut allergies are different from tree nut allergies. Lunaria products do not contain peanuts in any form. Products with tree nuts are marked as "Contains Nuts" on our website and packaging.
Q: If my skin tingles when using a Lunaria product should I stop using it? Some products may feel active (e.g., exfoliants) as they work, but if any of our products tingle uncomfortably, please discontinue use as you may be sensitive or allergic to an ingredient in the formula. In cases of windburn or sunburn, the lipid barrier may be compromised and therefore, you may be sensitive to anything applied topically until the skin is healed. We recommend using products in our line for sensitive skin or one of our Face Oils for their restorative properties. If all else fails, we offer a guaranteed will send you a replacement product or issue a refund upon request. to heal and bring damaged skin back into balance.
Q: What is the difference between your Exfoliants? Polish Oat Scrub is a physical/granular exfoliant with Jojoba Beads and soothing Oats. Renew Enzyme Peel is a gel-based fruit enzyme exfoliant that gently removes dead skin cells. Reverse Retinol-Alternative is also fruit enzyme-based and offers another way to resurface skin while you sleep--just smooth over cleansed skin and wake up to a refreshed complexion!
Q: Why doesn't the cleanser pump open when I turn it in the right direction? Make sure the cap is secured on the bottle. During transit, caps may loosen (especially when we ship from high-altitude Colorado to other areas of the country). Once the cap is tightened, turn the pump and it should easily pop up for dispensing.
Q. Why are some of your products filled to the top and others aren't? Our formulas vary in density and are filled by weight, not volume. All products are precisely weighed and filled according to the label (1 oz., 2 oz., 4 oz., etc.). Contents of some products may also settle when shipped from our high-altitude location.
Q. Why do some products dispense unevenly when pumped? Products with pump dispensers may become plugged without consistent use (e.g., gel-based products). You may use a toothpick to unclog the pump spout, or push down on the pump and pump product out into your hand or a wash basin to clear the obstruction and allow the product to dispense evenly again.
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